igplayPrivacy Policy

This page describes what data we collect when you use igplay and how we keep that information protected. We collect personal information to verify your account, process payments, and provide customer support. Our commitment is to handle your data securely and transparently, in compliance with applicable data protection standards.

We collect information in several ways: when you sign up for an igplay account, when you deposit or withdraw funds, when you play games or place wagers, and when you contact our support team. We never share your personal data with third parties except where required by law or to process your transactions (e.g., payment processors like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank).

This policy covers what we collect, how we use it, your rights, and how to contact us with privacy questions.

What Data We Collect on igplay

We collect the following categories of information when you use igplay:

• Account registration data: Email address, username, password hash, full name, and date of birth.
• Verification documents: National ID (KTP) photos, selfies, and any additional identification documents required for Know Your Customer (KYC) verification.
• Financial information: Payment method details (bank account, e-wallet identifiers, QRIS codes) and transaction history (deposits, withdrawals, bets placed, winnings).
• Device and session data: IP address, device type (Android or iOS), browser type, and session duration when you access igplay.
• Gaming activity: Game selections, bet amounts, game outcomes, and settlement records for every round you play.
• Communication data: Email messages, in-app chat logs, and support tickets when you contact our team.

We collect this information because it is necessary to verify your identity, comply with financial regulations, process your deposits and withdrawals, provide customer support, and deliver the gaming service itself. We do not use cookies to track your browsing behaviour across other websites — we only use session cookies within igplay to keep you logged in during your session.

How We Use Your Data on igplay

We use the information we collect for the following purposes:

• Account verification and compliance: We verify your identity through KYC to ensure you meet our terms and comply with applicable regulations. We may verify your identity again if we detect suspicious activity on your account.
• Payment processing: We share your payment details with our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) only to complete your deposits and withdrawals. These processors handle your financial data securely and do not share it with unrelated third parties.
• Gaming services: We log every bet, game outcome, and settlement to maintain a complete transaction record. This record is necessary to calculate your balance accurately and to resolve any disputes you may raise.
• Customer support: When you contact our support team with a question or issue, we review your account data and transaction history to investigate and respond to your concern.
• Security and fraud prevention: We analyse patterns in your account activity to detect unusual behaviour that might indicate unauthorized access or fraud. If we detect suspicious activity, we may lock your account temporarily and ask you to verify your identity.
• Legal compliance: Where required by law, we may disclose your data to government authorities, tax agencies, or law enforcement.

Data Storage and Security on igplay

We store your data on secure servers with encryption at rest and in transit. Payment information is encrypted end-to-end and never stored directly on our systems — payment details are processed through verified payment gateways (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank) and then deleted from our temporary storage.

Our servers may be located outside your jurisdiction (e.g., in other Southeast Asian countries or internationally). By using igplay, you consent to your data being transferred to and stored in these locations. We apply the same security standards regardless of server location.

We implement standard security practices including SSL encryption, password hashing, two-factor authentication (2FA), and regular security audits. However, no system is non-specific info secure. If you use igplay on a shared device, always log out after your session to prevent unauthorized access. If you suspect your account has been compromised, change your password immediately and contact our support team.

Third-Party Service Providers

We use several third-party service providers to deliver igplay services. These include:

• Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and Indonesian banks (local payment, online payment, e-wallet, mobile banking) process your deposits and withdrawals. We share only the minimum data necessary (your account identifier and transaction amount) with these processors.
• Data storage providers: We use cloud infrastructure to store account and transaction data. These providers are contractually obligated to use your data only for storage and not to disclose it to other parties.
• Customer support tools: We use ticketing and messaging systems to organize and respond to your support requests. These systems store your messages securely and are accessible only to our support team.
• Analytics services: We collect anonymized, aggregate data about how users interact with igplay (e.g., total games played per day, average session duration) to improve our platform. This data does not identify you personally.

All third-party processors sign data-processing agreements committing them to protect your data and use it only for the purposes we specify. We audit these partners regularly to ensure compliance.

Your Rights Regarding Your Data on igplay

You have rights over your personal data. You can:

• Access your data: Request a copy of all personal information we hold about you. We will provide this in a standard format within a reasonable timeframe.
• Correct inaccurate data: Update your email, name, or other account details through your igplay account settings. If you need help correcting sensitive data (e.g., verification documents), contact our support team.
• Request deletion: Ask us to delete your account and associated personal data. Note that we may retain certain data for legal compliance or dispute resolution for a limited period after deletion.
• Withdraw consent: If you have consented to certain data uses (e.g., promotional emails), you can withdraw that consent anytime through your account preferences or by contacting support.
• Lodge a complaint: If you believe we have mishandled your data, you can lodge a formal complaint with your local data protection authority.

Cookies and Tracking on igplay

We use session cookies to keep you logged into igplay during your browsing session. Session cookies expire when you close your browser or log out. We do not use persistent tracking cookies to follow your activity across other websites.

On mobile (Android APK and iOS Safari), we may use local storage to remember your login preferences so you don't have to re-enter your credentials on every launch. You can clear this data anytime in your device settings.

We do not enable third-party cookies or tracking pixels that would allow other companies to track your behaviour on igplay. Our analytics are internal and anonymized.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you within a reasonable timeframe through email or in-app notification. We will describe what information was compromised, what steps we are taking to secure it, and what actions you can take to protect yourself (e.g., password reset, account monitoring).

We will also comply with any legal notification requirements in your jurisdiction.

Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our data practices or applicable laws. We will notify you of material changes via email or in-app notification. Your continued use of igplay after such notification constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your rights over your data, or want to report a data breach, contact our privacy team through one of these methods:

• Email our support team with "Privacy Request" in the subject line.
• Send a message through igplay's in-app support chat.
• Write to us with your request details — we will respond within a reasonable timeframe.

Whether you are accessing igplay from Jakarta, Surabaya, Bandung, Medan, or elsewhere in supported jurisdictions, our privacy commitments apply uniformly. We take your data protection seriously and are committed to transparent, secure handling of your information.

Your Privacy Matters to igplay

We at igplay collect personal data to verify your identity, process your payments, and deliver gaming services. We store that data securely using industry-standard encryption, and we never sell or share your information with unrelated third parties. Your rights — to access, correct, or delete your data — are always protected.

Our privacy practices are designed around the principles of transparency, security, and respect for your consent. If you have any questions about how we handle your data, contact our support team anytime.

This privacy policy was last updated in 2026 and reflects our commitment to keeping your data protected on igplay.