igplayFrequently Asked Questions
Users starting out on igplay often have questions about account opening, identity verification, payment methods, game categories, account security, and how to reach our support team. We've gathered the most common questions here to help you find answers quickly.
This page covers the core topics most users ask about — from KYC verification and deposit fees to game rules and password recovery. If your question is not answered here, our support team is ready to help. You can also read our full terms and conditions or privacy policy for detailed policy information.
Browse the accordion sections below by topic. Each answer is designed to be clear and direct. For questions about your specific account, transaction history, or technical issues with the mobile app, contact our support team directly — they can access your account and provide personalised guidance.
Browse FAQ topics
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet)
- Games and categorieslive-dealer tables, slot games, football betting, esports markets, and game rules
- Support and account managementcontacting support, account preferences, and tier programmes
If you forget your password, visit the igplay login page and click Forgot your password? below the login form. Enter your email address or username, and we'll send a password reset link to your registered email address within a few minutes.
Click the reset link in your email, create a new password (min. 8 characters with uppercase, lowercase, and numbers), and confirm. Your new password is active immediately. You can then log in with your username or email and your new password.
If you don't receive the reset email, check your spam or junk folder. If it still doesn't arrive, contact our support team with your username or email, and we'll help reset your password securely.
You can adjust most account preferences in your Account Settings on igplay. Go to Account > Settings and configure your email notifications, mobile notifications, language, and two-factor authentication (2FA). You can also manage your registered phone number and payment methods here.
To pause activity on your account temporarily, contact our support team. We can suspend your account for a specified period (e.g., during Idul Fitri or Idul Adha holidays), during which you cannot log in or place bets. Your balance remains safe during suspension.
To close your account permanently, request account closure via the support team. We will process any outstanding balance withdrawal and securely delete your account data according to our data retention policy.
Payments and transactions
igplay does not charge any fees for deposits or withdrawals. All fees are zero on our platform. However, your payment provider (e.g., DANA, e-wallet, mobile banking, or your bank) may assess a small transfer fee depending on your account type and the transaction size. These third-party fees are set by your payment provider, not by igplay.
Deposits via local payment, online payment, e-wallet, mobile banking, local payment, and online payment settle instantly to your igplay balance. Bank transfers via e-wallet, mobile banking, local payment, or online payment typically arrive within one business day. Withdrawal requests are processed within a few hours; funds are returned to your original payment method.
You can review all deposit and withdrawal transactions in your Account > Transaction History anytime.
Yes, igplay supports bank transfers from e-wallet, mobile banking, local payment, and online payment. When you request a deposit on igplay, select Bank Transfer as your payment method, and you'll be shown deposit instructions including the igplay account details and your unique reference number.
Use the reference number provided to send a transfer from your bank account. Transfers from major Indonesian banks typically settle within one business day. Once we receive your transfer, your igplay balance updates automatically. You can check the status of your deposit in your Transaction History.
Withdrawals are always returned to the same bank account you originally transferred from. If you transfer from a e-wallet account, your withdrawal will return to that mobile banking account. This is a security measure to prevent fraud and verify account ownership.
Games and categories
igplay offers live-dealer games (baccarat, roulette, blackjack, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), football and esports betting (Liga 1, Piala AFF, Champions League, Premier League, Mobile Legends, Free Fire, PUBG Mobile), and specialty games (fishing games, card games).
All live-dealer games are streamed in real-time from professional studios with multiple camera angles. Slot games use certified random-number generators (RNG). Football and esports markets offer live betting on major tournaments and events. Each game category has specific rules — read these before you play to understand settlement and payout terms.
Browse the full game library on igplay by category. New games are added regularly. You can play on desktop or mobile via the Android app or iOS browser with full feature parity.
Support and account management
igplay operates a loyalty tier system based on your account activity. As you deposit, play, and engage with our platform, you earn loyalty points. These points accumulate and progress you through tiers (e.g., Bronze, Silver, Gold). Higher tiers unlock benefits such as faster withdrawal processing, priority support access, and occasional bonus offers.
You can view your current tier and points balance in your Account > Loyalty section anytime. Tier status is updated in real-time as you play. Points are earned on all games and betting activity. If your account is inactive for an extended period, tier status may reset — we notify you by email if this occurs.
Tier benefits vary by tier level. Read the full tier programme rules in your Account > Loyalty for a complete breakdown of each tier's benefits.
Our igplay support team is available to help with account questions, payment issues, game disputes, and technical problems. You can reach us via live chat (in-app or on the website), email, or phone during our standard business hours. Live chat responses typically arrive within minutes; email inquiries are answered within a few hours.
When you contact support, have your username or email ready so we can access your account. If you're reporting a payment issue, provide your transaction ID or reference number. For game disputes, provide the date and time of the session in question.
You can also submit inquiries via our contact form on the igplay website. For account security matters (e.g., suspicious login attempts or unauthorized transactions), contact support immediately — our team investigates and takes action to secure your account.
Still have questions?
Read our policies
Detailed information about how igplay operates, how we protect your data, and the terms governing your account and gameplay.
- Terms and Conditionsaccount rules, deposits, withdrawals, game settlement
- Privacy Policydata handling, encryption, and your rights
- Legal Noticejurisdiction and compliance framework
Contact support
Our igplay support team is ready to help with specific questions, account access issues, or any concerns about your experience on our platform.
Available during standard business hours. Live chat responses within minutes. Email responses within a few hours. You can also reach us in-app via the Help menu.
Important notice
igplay services are available only where local law permits. Before opening an account, verify that online gaming is legal in your jurisdiction. Users are responsible for ensuring their access and use comply with their local jurisdiction's laws. We do not offer our services in jurisdictions where wagering is prohibited.